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Frequently asked questions
Which means of payment are accepted by IDNhair.com?
We can accept Paypal / Credit Card / Debit Card payment. Such as MasterCard®, Visa®, American Express®, Discover®,ect. You should enter your credit card or debit card number, its expiry date and its card verification number on the relevant page. Payments via Paypal®.
How long will delivery take?
Idnhair mostly uses DHL and FedEx.
For stock wigs, you will receive the wig within 3-5 days.
There will be some delays for processing orders during our peak season. Sincerely appreciate your understanding.
If the wig is not available now, it need extra 5-7 working days to process after payment received.
If you need the wig urgently, please check with our online service to see if the wig is available now.
If the wig is available, we will mail it out within 24 hours after receive your payment. We send tracking numbers by email within 24-48 hours after your order is shipped out. If you don’t get the tracking number regarding to the table above, please don’t hesitate to contact our customer service(service@Idnhair.com) for further information.
Predominantly for security reasons, Idnhair.com will not process any order for which a P.O. box address has been provided.
How do i care if my hair is tangled?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better.
You could go to your stylist for further suggestions. If the hair is wavy or curly style, comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up.
What is your Exchange & Return policy
How do I return or exchange an item ordered via Idn.com?
Your order will be accepted for refund or exchange if lace wigs that have not been cut, tampered or altered, within thirty (30) days from the delivery date.
Whether it is a return or an exchange, all shipping costs are borne by the guests themselves.
Free shipping if the exchange is shipped again, the handling fee will be deducted, the guests receive a refund for the remainder.
For returns, a handling fee will be deducted and the guest will receive the remaining refund
*Custom wigs ＆ Clearance wigs are not eligible for return or exchange.