30-Days Return & Exchange Policy
Returnable product request:
1. Products must be unworn, unwashed, uncut, and unstyled (free of any stains from makeup, deodorant, or wear).
2. All final sale orders, custom items, and accessories can't be allowed to return or exchanged.
1. Please contact us (Email firstname.lastname@example.org) within 30 days of receipt
3. We are not responsible for the loss of packages or stolen packages.
4. Any packages sent out without our permission are not acceptable. We do not assume any responsibility.
1. You can place a new order and receive your refund when the original item arrives back.
2. Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
3. When we receive the returned product in its original condition, we'll issue full refunds to you, with no restocking fee.
4. The normal exchanged items are unavailable for the policy.